3 Jobs in El Cajon, CA
CSN Collision is Hiring a Customer service representative Near El Cajon, CA
Collision Tech, Inc. is a leading collision repair company in El Cajon, CA. We specialize in providing high-quality repairs and exceptional customer service to our clients.
Summary
As a Customer Service Representative, you will be the first point of contact for our customers. You will handle inquiries, provide information about our services, assist with scheduling appointments, and ensure customer satisfaction throughout the repair process. You will work closely with our team of technicians and insurance companies to facilitate a smooth and efficient repair experience for our customers.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person
- Provide information and assistance to customers regarding our services
- Schedule repair appointments and coordinate with technicians
- Collaborate with insurance companies to process claims and ensure timely repairs
- Keep customers informed about the status of their repairs
- Handle customer complaints and resolve issues in a professional manner
- Maintain accurate records of customer interactions and transactions
- Upsell additional services and products to customers as appropriate
- Previous customer service experience in a similar role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize work effectively
- Proficient in using computer systems and software
- Attention to detail and accuracy
- Positive and friendly attitude
- Ability to work in a fast-paced environment
- Previous customer service experience
- Excellent communication and problem-solving skills
- Computer literacy
- Attention to detail and ability to multitask
- Positive attitude and ability to work in a fast-paced environment
•Paid Vacation & Holidays
•Competitive pay based on experience starting at $20/Hr
•We will cover your certification costs & pay you a bonus for your time taking them
* Paid holidays
* Sick leave pay
* Paid Vacation
* Paid uniforms
* Monday - Friday
•
Job Summary
Full Time
$41k-51k (estimate)
04/30/2024
05/16/2024
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.
